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Tell us what is not working.

You do not need to know which service you want. Describe the problem in your own words and we will tell you which discipline it sits in, or whether you should handle it internally.

Every enquiry is reviewed personally, not routed to a queue. We reply within two business days with either a proposed call time or a short set of clarifying questions. We do not add you to a mailing list unless you ask.

Before you write

Questions we are often asked first.

We are not sure which service we need.

That is the normal starting position and it is what the call is for. If you would rather work it out yourself, the Systems Audit exists precisely to answer that question with evidence rather than guesswork.

How much does it cost?

The Systems Audit starts at KES 280,000, roughly USD 2,200, and the fee is credited against any engagement you start within ninety days. Everything else is scoped individually. The model and the drivers are published on the Pricing page, and you get a firm number in writing before committing.

We are quite small. Are we too small for you?

Under about fifteen people, usually yes, and we will say so. At that size the honest answer is normally that you need three specific processes written down rather than an engagement. The free assessment and the books will get you further than we would.

Will this be confidential?

Yes. We work under a mutual NDA as standard, signed before any assessment work begins. Client names are never published without written permission. Full detail on How We Work.

Can you work in our timezone?

Yes. We are in Nairobi, which gives full overlap with UK, EU and Middle East business hours, and up to four hours daily overlap with US Eastern time. We work inside your own systems.

Can we pay in USD?

Yes. International clients can contract and be invoiced in USD or GBP.

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