Books, research and the framework behind how we work.
Very few operations firms publish their reasoning. We think a firm should be able to show its thinking, not only its price list.
The case for treating administration as a discipline rather than a support function. It argues that the way an organisation is run is not overhead, it is the structure holding everything else up, and that this structure can be designed deliberately rather than inherited by accident. This is the thinking the firm is built on.
ISBN 978-9914-27-341-0 · Registered with the Kenya Copyright Board
Written for the operator rather than the executive. Every organisation has someone who holds it together, usually without the title, the authority or the recognition that should come with it. This book is about that work, why it is undervalued, and how the people who do it can build something that outlasts them.
ISBN 978-9914-27-340-3
In preparation.
A five pillar model of institutional effectiveness, covering documentation and institutional memory, process design and handover, decision support and information flow, coordination and role clarity, and continuity and inheritability. A scholarly article is currently submitted for peer review.
Take the free assessment built on itA co-authored scoping review examining how institutions are becoming reliant on artificial intelligence tools, and what that means for the systems and governance around them. In progress.
The Administrative Intelligence Diagnostic is a self-assessment built directly on the framework. It scores you across the five domains, names your three weakest answers specifically, and gives you three things to do about it.
Some questions are worded so that a high score is the weaker answer. That is deliberate, and it is why the result is worth reading.
Twelve minutes, no account, and a scored report you can act on with or without us.